Enterprise Applications should enable you to design, implement, and operate the core processes that ensure your business achieves optimal success. They should be agile enough to meet today's changing demands, robust enough to sustain business critical processes and standardized enough to leverage your scale and give you predictable operational costs. As your consulting partner, our aim is to ensure that Enterprise Applications do what they should do, with the minimum amount of risk or business disruption. iAGi's partner framework brings extensive experience in Enterprise Application-enabled business transformation programs, the design and implementation of enterprise solutions and ensuring such operations use the best tools and services to provide a reliable level of quality, a predictable level of cost and at a dependable timely delivery.

List of Service Offerings


ORACLE services

  • Oracle-enabled business transformation
  • Oracle Implementation, Upgrade and Roll-Outs
  • Oracle Managed Services
  • Oracle Engineered Systems
  • Oracle JD Edwards
    • Co-developing JDE 9.2 with Oracle
    • JDE Plus Integration Architecture
    • CNC as a Service
    • Construction and Physical Infrastructure Industry - PLM4 Solution
    • Food & Beverage Industry – Applied JDE Solution
  • IoT service for Oracle landscapes

SAP services

  • SAP template design and implementation
  • S4 HANA
  • SAP (and associated applications) implementation
  • SAP operational excellence
  • SAP technical services
  • IoT service for SAP landscapes

SAP services

The key to our SAP Basis Support Services is a combination of highly experienced consultants, rigorous problem-solving experts, cross-industry and functional expertise with advanced tools to support you to smoothly transition migration, maintenance, implementation of SAP Systems and Change Management

  • Over 65 years of combined experience in SAP Basis across industries
    • Manufacturing
    • Facilities Management
    • Retail and Consumer Goods
    • Healthcare and Life Sciences
    • Banking, Insurance and Financial Services
    • High-Tech Industries
  • Comprehensive Basis expertise covering all areas of SAP Basis
    • Implementation
    • Upgrade
    • Migration
    • Support and Maintenance
  • Our SAP Basis expertise include Infrastructure, Database and Interface technologies
  • We offer remote support throughout the SAP Implementation & Operations lifecycle

SAP BASIS CONSULTING

Our SAP Basis Consultants work in multiple roles to resolve complex IT issues by adding-on best-in-class SAP change management and problem-solving techniques. Whether your need is a trusted SAP advisor, we cater to your needs by providing end to end assistance

  • SAP Functional Consulting
  • SAP Technical Consulting
  • On-site System Diagnostics
  • SAP Landscape
  • Design Consulting
  • SAP Solution Manager

SAP BASIS UPGRADE SERVICES

Our SAP Solution Manager will constantly support you at every step of your project, keeping up with evolving changes and innovation around SAP systems to help you to adopt to the most recent innovations to add tangible value for your business

  • SAP Release and OS/DB upgrades
  • SAP BW & HANA up-gradation Support
  • SAP Basis Kernel and notes upgrades
  • SAP CRM and EHP upgrades
  • Unicode Conversion and SAP PI upgrades

SAP BASIS IMPLEMENTATION SERVICES

We support clients on their SAP Journey by supporting them at every level of engagement. We add relevant expertise and bring in years of professional experience to the table while helping to easily transition or migrate your SAP systems seamlessly

  • SAP System Sizing and scoping
  • Landscape Architecture, Planning and Design
  • SAP System Copy for ECC 6.0 with EHP 8
  • OS and DB Migration Support
  • SAP Organization Change Management
  • SAP Installation and Configuration

SAP BASIS MONITORING SUPPORT

Our SAP Basis Monitoring support consultants and technical experts will support you to constantly evolve with changes and updates in SAP systems. We assemble highly qualified and experienced SAP Basis Consulting teams to contribute their skills and expertise

  • SAP Remote Monitoring and Support
  • Error Log Monitoring and Reporting
  • System and Server Monitoring
  • Storage Space Monitoring and Expansion
  • Monitor and Update Locks & Queues

SAP BASIS SUPPORT COVERAGE

  • System Administrations support for server operating systems, including performance tuning, trouble shooting, applying of patches etc.
  • Support of database function, including R3, and Software for new-dimension product, such as BBP, WP, APO etc., Functions to be performed include installation, applying of patches, performance tuning etc.
  • Work with other vendors (Server OS, Server hardware, SAP, vendors of peripherals etc.,) to get resolve problems in the respective areas.
  • Handling SAP Basis configurations
  • Troubleshooting of links to external systems (LU6.2, MQ Series, EDI, Fax, Gateway, e-mail gateway, ITS etc.)
  • Capacity planning and monitoring
  • Administration of SAP peripherals and printers
  • Collection of SAP performance statistics for use by customer
  • General system health monitoring and recommending ways to improve systems stability
  • Provide necessary support to vendors, who may be appointed by customer from time to time, to carry out enhancements. This may include changes to Basis configurations, installation of new software etc.
  • Assist in audit process and implementing of changes suggested by auditors to improve security
  • Maintaining a knowledge database of list of problems and solutions
  • Preparing of Service Level Agreements (SLA) Compliance reports
  • Setting up of user profiles/authorization adhering to customer guidelines and controls e.g. a proper change control process
  • Maintenance of a good set of necessary documentation. Activities and tasks carried out should be sufficiently documented with necessary logs
  • Resolution of operational defects including performance related problems
  • Preventive maintenance / pro-active application monitoring, performance tuning
  • SAP Basis system administration and security administration
  • SAP Basis system administration and security administration

SAP BASIS DELIVERY TALENT

Talents' Background and Skillset Offered
  • More than (4-6 Yrs. – Intermediate) and (6-Above Yrs. – Senior) experience in Technology and SAP Basis domain
  • Minimum three years in an SAP Basis role
  • Minimum one year of SAP Basis Monitoring
  • Experience in Microsoft Office Suite
  • Knowledge in Linux and Windows platforms
  • Knowledge with SAP products such as:
    • ECC
    • BW (process chain)
    • Portal
    • Solution Manager
  • Knowledge with database system such as:
    • Sybase
    • Oracle
    • MSSQL
    • MaxDB
    • SAP HANA
  • Good troubleshooting and communication skills
    • Communication language
  • English

KEY DIFFERENTIATORS

  • Strong alliance through partner channel with Oracle & SAP for development of customizable solutions and improve business velocity
  • In-house proprietary tools and solution accelerators for Implementation, Upgrade or AMS engagements, which are customizable as per customer requirements
  • Proven tools and accelerators that reduce overall risks and unwanted project delays
  • Multiple pricing and innovative delivery models that are customizable to meet consumer needs
  • Consumer-centric approach for assured quality , on-cost and time centric delivery
  • Enhance customer experience and ensure future ready systems