Business Process Outsourcing

Today, the global markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It's no longer about operational metrics and SLAs alone, it's about end-to-end process metrics and business outcomes.

iAGi helps our customers properly address changing business needs by streamlining your processes to ensure information is shared and accessible across the value chain and by improving your Business Process Management capability.

iAGi understands the changing needs of customers, and our commitment is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnership ecosystem and our partners with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

Business Process / Services Portfolio

Business Transformation

Business transformation is about optimizing your people, processes and technology – resulting in reduced costs, increased efficiencies, and a competitive advantage for your organization. iAGi partners ecosystem experts interview your business, understand your challenges an develop a strategy and plan to transform our problems into profits.


  • Full life Cycle Implementation
  • Business Transformation
  • Process Re-engineering, Optimization, Outsourcing
  • Value Management (Outcome Management, Benefits Realization)
  • Strategic / Tactical / Operational Planning
  • Organizational Change Management
  • Portfolio / Program Management
  • RFP Development
  • Organization Design
  • Communications Planning & Management
  • Performance Management: Metrics, Dashboards, Scorecards, KPIs
  • Transportation domain specialists, reps for 2 COTS companies
  • Oil & Gas domain specialists
  • Telecommunications domain specialists
  • Space / Asset Management domain specialists, rep for COTS company


  • Technology and IT Transformation
  • IT Value Management & Benefits Realization
  • IT Service Management (ITIL, CMMi), Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvementg
  • Strategic / Tactical / Operational Planning
  • Pathfinder sessions
  • Information Management
  • OCM for IT Programs & Projects
  • COBIT & IT Governance
  • Enterprise Architecture: Organization, Information, Process, Application, Infrastructure
  • Portfolio, Program & Project Management
  • PMO, SMO & VMO Management
  • Software Selection & Hosting
  • Center Transitions/Consolidations
  • Telecommunications domain specialists
  • Software Development Life Cycle (SDLC) Management